Frequent ask questions

What are the advantages of booking on the web?

· Welcome gift in your room.
· Departure until 3 pm subject to availability.
· Direct contact with the hotel without intermediaries.
· Best price guaranteed. If you find it cheaper with the same conditions we improve the price by an additional 5%.


Can I cancel anytime?

Up to 3 days before in summer and up to 1 day before the rest of the year. No third party will offer you such a flexible policy for our accommodation!


How do I book a room?

Find the dates you are interested in for the people who is traveling and select the type of room and regimen that best suits you. If you prefer you can call us at 965261211, send us a WhatsApp to +34 645276547 or write us an email maya@hotelalicantemaya.com

We adapt to you!


When and how do I pay for my booking?

Book now and pay at the hotel. We will ask you for a bank card guarantee and you choose how do you want to pay for your stay:

1. By bank transfer before arrival (at least 2 days before).
2. By card or cash on the arrival .


When can I enter the room and when should I leave it?

Check-in is until 4 pm. However, as previous customers leave and the rooms are ready, we deliver the keys to new clients.

Check out is at 12 pm. Ask us to extend it according to the availability of your room.


Can I enter before check-in time or leave after check-out time?

If we have availability we offer you the services of early check in and late check out (see the rate at the reception).

If your question is not on the list, contact us and we will be pleased to help you